Terms of Service

Welcome to Cradld

Cradld is a wellness app. By creating an account or using our service, you agree to these terms. If you do not agree, please do not use the app.

What Cradld is (and is not)

Cradld is a wellness app. It provides emotional support, mood tracking, breathing exercises, and connection with other parents through every chapter of the family-building journey, from planning and fertility to pregnancy, postpartum, and loss.

Cradld is not a substitute for professional medical advice or professional support. It is not a crisis service. If you are in immediate danger, please call 911 or your local emergency number.

Crisis resources

If you are struggling, please reach out. You do not have to go through this alone.

• 988 Suicide and Crisis Lifeline (US) - call or text 988, available 24/7.
• Talk Suicide Canada - call 1-833-456-4566, available 24/7.
• Postpartum Support International (PSI) - call 1-800-944-4773 or text 503-894-9453.
• Share Pregnancy and Infant Loss Support - call 1-800-821-6819.

These resources are operated by independent organizations. In a crisis, always call 911 or your local emergency number first.

AI companion

Our AI companion is designed to listen, validate, and offer supportive responses. It is powered by artificial intelligence and is not a licensed professional. It may make mistakes. It cannot assess conditions, recommend care, or provide medical advice. Always consult a healthcare provider for medical concerns.

Community and voice rooms

Cradld includes community spaces and voice rooms where parents can connect with each other. By participating, you agree to:

• Respect - treat everyone with kindness. This community includes people navigating some of the hardest moments of their lives.
• Confidentiality- what is shared in community spaces and voice rooms stays there. Do not share other people's stories outside of Cradld.
• No recording - you may not record voice rooms or any live sessions. Doing so is a violation of these terms and the trust of your community.
• Sensitivity - members may be sharing about loss, fertility challenges, or postpartum struggles. Lead with compassion and take care with your words.

Your account

• You must be at least 18 years old to use Cradld.
• You are responsible for keeping your login credentials secure.
• You agree to provide accurate information during registration.
• We reserve the right to suspend or terminate accounts that violate these terms.

Subscriptions and billing

• Cradld offers monthly ($14.99 CAD/month) and annual ($89.99 CAD/year) subscription plans.
• The annual plan includes a 14-day free trial. You will not be charged until the trial ends.
• Subscriptions renew automatically. You can cancel at any time from your account settings or by contacting us.
• Payments are processed securely through Stripe. We do not store your payment card details.
• All prices are in Canadian dollars (CAD).
• Refunds are handled on a case-by-case basis. Contact support@cradld.com within 14 days of a charge.

Acceptable use

You agree not to:

• Use the app to harm, harass, or threaten other users.
• Share content that is illegal, abusive, or violates the rights of others.
• Attempt to access other users' data or interfere with the service.
• Use the app for any purpose other than personal wellness support.
• Reverse-engineer, scrape, or extract data from the service.
• Attempt to manipulate or jailbreak the AI companion in ways that are harmful or outside its intended purpose.

Your content

You retain ownership of everything you share on Cradld. By using the service, you grant us a limited license to process your content solely to provide the service (for example, sending your messages to the AI for a response). We do not use your content for marketing or share it with third parties beyond what is described in our privacy policy.

Limitation of liability

Cradld is provided "as is" without warranties of any kind. Cradld is not liable for any damages arising from your use of the service, including but not limited to: reliance on AI-generated responses, service interruptions, or data loss. Our total liability is limited to the amount you paid for the service in the 12 months prior to the claim.

Account deletion

You can delete your account at any time from your profile settings. Deletion is permanent and removes all your data including chat history, mood entries, and profile information. This cannot be undone. If you have an active subscription, please cancel it through Stripe before deleting your account to avoid further charges.

Changes to these terms

We may update these terms from time to time. Continued use of the service after changes constitutes acceptance of the updated terms. We will notify you of significant changes via email or in-app notice.

Governing law

These terms are governed by the laws of the Province of Ontario, Canada. Any disputes will be resolved in the courts of Ontario.

Contact

Questions about these terms? Email support@cradld.com.